Version 1.0 · Effective October 14, 2026
AI Zombie Trend Refund Policy
This Refund Policy explains when a one-time AI Zombie Trend generation purchase may be refunded, replaced or restored. AI Zombie Trend is a brand operated by Jingxuan Li, an individual business operator based in China. This policy forms part of our Terms of Use. It does not restrict any refund or consumer right that applicable law requires.
AI Zombie Trend refund eligibility
You may request a refund within seven calendar days after payment if you have not submitted a generation task. The request must identify the checkout email and, when available, the purchase identifier. Opening checkout or completing payment does not count as submitting a task. Pressing the generation button and receiving an accepted provider task does count as submission.
If a request qualifies, we refund the amount paid for that generation. Taxes, currency conversion and other amounts are handled according to the original transaction and applicable law. We may ask for reasonable information to locate and verify the order, but you should never send us a complete payment-card number or card security code.
Duplicate or incorrect charges
A confirmed duplicate charge or incorrect charge is eligible for a full refund. Contact us as soon as you notice the problem and provide the account email, date, charged amount and any non-sensitive PayPal order reference. We will compare the request with our purchase ledger and PayPal transaction record.
Do not include full card details in an email. If a card statement displays a descriptor you do not recognize, contact us before initiating a chargeback so that we can help identify the transaction. Nothing in this paragraph prevents you from using rights available through your bank, card issuer or applicable law.
AI Zombie Trend tasks the model does not accept
If the generation provider rejects a request before it accepts and creates a task, the AI Zombie Trend system is designed to release the claim on that purchase. Your remaining-generation count returns to one, so you can correct the inputs and submit again. This is a restoration of the purchased generation, not a second paid generation and not a cash refund.
A pre-acceptance rejection can occur because the request format is invalid, the provider is temporarily unavailable or a safety check refuses the input. If the interface does not restore the generation after such a rejection, contact support with the purchase identifier and the time of the attempt so that we can inspect the record.
Accepted AI Zombie Trend tasks that ultimately fail
If the model accepts an AI Zombie Trend task but the task ultimately enters a failed, error or cancelled state without delivering a video, the system restores one replacement generation automatically. The generator displays the remaining count. You may use the replacement after changing a reference photo or retrying the permitted format.
If the model accepts that replacement task and it also ultimately fails, the purchase is marked for refund review. Contact support. After verifying both provider failures and confirming that no usable video was delivered, we will approve a refund to the original payment method. A repeated status check for the same failed task does not create additional replacement generations.
Successfully delivered videos
AI video generation is probabilistic. A delivered result may contain variations in facial similarity, styling, small scene details or continuity. If the provider successfully supplies a downloadable video, a refund is generally not available solely because the creative result does not meet a subjective expectation. Examples and marketing previews do not guarantee an identical result.
This limitation does not apply when the law requires a refund or another remedy. It also does not excuse a duplicate or incorrect charge. If a result link is present but technically unusable, contact support promptly and describe the objective delivery problem so that we can investigate whether the task was actually delivered.
How to request a refund
Email support@aizombietrend.net from the checkout email when possible. Include the date of payment, purchase or task identifier, and a short explanation of the applicable policy reason. For privacy and payment security, do not attach identity documents, additional private photos, full card details or card security codes unless we first provide a safer verification method.
We aim to respond within two to three business days. A response time is not the same as the time funds take to appear. Once approved, the refund is issued through PayPal to the original payment method. PayPal, its payment partners and your financial institution control the later settlement time. Review the PayPal User Agreement for payment-provider terms.
Checkout disclosure
The material refund rules for the purchase are: seven-day refunds before task submission; full refunds for duplicate or incorrect charges; entitlement restoration when no task is accepted; one replacement after an accepted task ultimately fails; a refund after that accepted replacement also fails; and no refund for subjective dissatisfaction after successful delivery, except where law requires otherwise.
If checkout wording and this page appear inconsistent, contact support before paying. This page is the AI Zombie Trend site policy, while PayPal's user agreement separately governs its checkout, payment processing, disputes and original-payment-method refund handling.
Changes and contact
The version and effective date at the top identify the current policy. For a material change, we will post a prominent notice on aizombietrend.net at least 15 days before the new version takes effect unless an urgent legal or security reason requires faster action. Earlier versions are retained for our compliance records. Questions may be sent to support@aizombietrend.net.